(no subject)

[evilbeej]

Who the FUCK calls their ISP and goes 'Hi! I just bought a new hard drive. Can you fax over instructions as to how to install it?'

AND THEN when I say NO, goes 'But I AM A CUSTOMER! And this is my COMPUTER! That I use to connect to YOUR SERVICE! Which I PAY FOR!'

Who?

It baffles me that people are people, sometimes.

Comments

[paradisacorbasi.livejournal.com]

I get questions like this at least once a week.

They think that because we give them a way to get to the internet, we know everything about computers, and should.

You very carefully explain to them that "we provide you the connection. That's our product. Your computer you purchased separately and independently of our service. That's not our product. As such we would be not only unprofessional but irresponsible to try to tell you how to install or do anything on a product not ours."

[evilbeej]

...I *reckon* I was that polite, but I wasn't that forthcoming with the wherefores. Because by damn, was I taken aback. :>

Dude, you so need to get this comic called 'The Perhapanauts'. TRUST ME.

[paradisacorbasi.livejournal.com]

You will get asked stupider questions than that. Fortify your mind.

As for comics -- can't afford 'em.

[evilbeej]

Text message me your mailing address.

[joe-szilagyi.livejournal.com]

Its the bone headed assumption that anyone you pay for a service *in* an industry should be helping you for anything related to the service. It's like hiring an electrician to rewire something in your house, and then asking him to check the plumbing. Er, no. I get this all the time too.

[evilbeej]

It's entirely the damn 'entitlement' thing. And oh lord...

VIVA LA REVOLUÇION! DOWN WITH ASSTARDS! Yeah.

I'm sorry, your icon has nuked my brain. That is at once the coolest, the nerdiest, the most disturbing, and the most hypnotic thing I've seen in at least two months. I can't stop staring.

[weedivawinkie.livejournal.com]

Gah, I hate that! Get it all the time in the connector industry too. People expect you to know all kinds of crap. Don't you feel like banging the phone against the desk repeatedly and then going 'Sorry, we must have a bad connection?".. while simultaneously crinkling aluminum foil next to the phoneset? :D

[evilbeej]

Hah! We hold the phone really far away and yell quietly whilst directing a desk fan at the transmitter, set to high. Works wonders. Sounds genuine. It's amazing.

[xiphias.livejournal.com]

Can you say, "We are the highway department. You have a flat tire. Go call the auto club"?

[tarotchan.livejournal.com]

Ahhhhh support.. how I do not miss that job at all.